Why do so many businesses focus so much effort on new business and so little (relatively) on retaining their existing customers?

Oh, for a world where people make decisions based on facts and logic. But they don't.

“Half the money I spend on advertising is wasted; the problem is I don’t know which half.”

As we climb the corporate ladder, many of us reach a point where we wonder, “Where do I go from here?”

One of the great things I've learned is that, almost without exception, great things take time.